Optics - be ys Outsourcing Services

THE CHALLENGES OF THE SECTOR

Optics: Optimize your customer relationship and business processes in the optics industry

Customer experience

With the rapid evolution of the optics industry, customer experience has become a key differentiator. 88% of consumers consider the shopping experience as important as the product itself. For the modern optician, this means not only offering high-quality products but also creating a seamless and personalized customer journey, from appointment booking to after-sales service. The digitalization of services, combined with human expertise, helps optimize every touchpoint and build long-term customer relationships.

Operational excellence in third-party payment management

In an industry where administrative management can account for up to 30% of working time, optimizing the billing process is a major challenge. With over 20 years of expertise in healthcare data processing, we offer a comprehensive third-party payment management solution. Our teams ensure the processing of billing statements with an optimized turnaround time of D+2 and a guaranteed quality rate of 98.5%.

Data management and regulatory compliance

The protection of healthcare data is a top priority. Opticians must navigate a strict regulatory environment, particularly regarding GDPR and healthcare data security standards. Our HDS-certified infrastructure and GDPR compliance ensure optimal security. We have two secure data centers located in our cybersecurity center in France, as well as a 100% sovereign French Cloud, providing enhanced protection for your clients’ sensitive data.

Business Process Optimization

Operational efficiency is a key growth driver for optical professionals. Inventory management, order processing, relationships with suppliers, and reimbursement organizations require a rigorous organization and appropriate tools. Automating administrative tasks allows opticians to focus on their core business: providing advice and personalized customer support.

Our Competitive Advantages

LOCALIZATION AND MULTILINGUALISM

2,000 employees
6 sites spread across 4 countries
Multilingual (20 languages)

BUSINESS EXPERTISE

20 years of expertise
+110 clients trust us

FLEXIBILITY

Availability of teams 24/7

SECURITY

Hosting data in HDS & sovereign data centers
GDPR/ISO 9001
Efficient PCA/PRA

How to optimize the administrative management of an optical center?

Optimization involves digitizing processes, automating document processing, and implementing efficient tracking tools. Our solutions help reduce the time spent on administrative tasks while improving their accuracy.

What are the solutions to secure patient data?

We offer healthcare data hosting (HDS) solutions that comply with current regulations, featuring enhanced security protocols and regular backup systems.

How to improve the customer experience in an optical center?

Improving the customer experience relies on implementing efficient digital tools (online appointment booking, order tracking) and optimizing internal processes to ensure fast processing times and effective communication.

Explore our services for the optics sector

Take action to discover how to optimize your strategy in the optics industry.

Check out our latest e-book "Cybersecurity and BPO Support – Best Practices for Secure Remote Services." 📥 Download it for free now!

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