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THE CHALLENGES OF THE SECTOR
RETAIL & E-COMMERCE: A sector rapidly evolving due to technology advancements, consumer behaviors, and economic challenges.

Customer experience at the heart of everything

In a market where competition continues to intensify, with over 24 million e-commerce sites worldwide, delivering an exceptional customer experience has become imperative for both online and offline retailers. According to a recent study, 58% of consumers are willing to pay more for a better customer experience. By 2024, businesses will need to focus on personalization, platform usability, and reducing friction throughout the purchasing journey to retain customers and remain competitive in a market where online sales are projected to reach $6.3 trillion.

The rise of AI and data analytics

Artificial intelligence and data analytics are playing an increasingly crucial role in the decision-making processes of retail and e-commerce businesses. By 2024, 85% of retail and e-commerce companies leveraging AI and data analytics to understand market trends, predict consumer behavior, and personalize offerings will have a significant competitive advantage.

The challenges of data security and privacy

As online transactions surge, concerns regarding the security and privacy of customer data have become increasingly urgent. Companies must invest in robust security measures and adopt transparent data processing practices to earn consumer trust and comply with ever-evolving regulations: Data Collection Transparency, Informed Consent, Personal Data Control, Data Security, Transparency on Partnerships and Data Sharing, Proactive Communication on Data Breaches, Education and Awareness.

OUR COMPETITIVE ADVANTAGES

BUSINESS EXPERTISE

  • 20 years of BPO expertise in B to C and B to B
    Environment/Tool: Multichannel/Multilingual

FLEXIBILITY

  • 24/7 Availability
  • Proven expertise in order tracking and delivery monitoring

INNOVATION

  • Be ys Lab in R&D
  • Continuous improvement research in customer experience: reporting analysis
  • AI: Data annotation and labeling solutions to enhance your AI and train your machine learning

SECURITY

  • Data hosting in HDS datacenters + sovereign
  • GDPR/ISO 9001 compliant

We use AI to analyze customer data and provide personalized recommendations, enhancing the customer experience and increasing loyalty.

We adopt sustainable and transparent practices to meet consumer expectations and contribute positively to the environment and society.

We adhere to GDPR and ISO 27001 standards to ensure the privacy protection and data security of our clients.

EXPLORE OUR SERVICES FOR RETAIL AND E-COMMERCE

Discover how our business process outsourcing solutions can help you stay competitive in a constantly evolving market, while providing exceptional customer experience and ensuring the security and confidentiality of your customers’ data.

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