Main challenges
- Ensure the first point of contact for callers.
- Offer a courteous and professional welcome.
- Ensure effective routing by transferring calls to the appropriate department.
- Optimize the management of incoming flows to eliminate any queues.
Multi-sector telephone switchboard: B2C & B2B
The client is a French company specializing in telephone switchboard management, supporting over 3,000 businesses and adopting an approach aimed at eliminating any waiting queues for handling incoming calls related to appointment scheduling, agenda management, case tracking, complaints, and other requests. This requirement for smoothness necessitates managing a particularly high volume of calls.
The client was looking for a partner capable of:
- Ensure the management of various types of requests across multiple sectors, particularly for the switchboards of law firms, bailiffs, SMEs, and large French companies.
- Handle incoming call transfers, take charge of note-taking for client messages, and manage schedules.
- Manage conflicting calls by ensuring the transfer of urgent files, following specific client instructions, as well as requests for additional information and other requests related to different business sectors.
Key figures
Why did they choose BYOS?
Our flexibility
BYOS has an agile operational organization, capable of addressing various sectors. Its flexibility is enhanced by specific training.
Our proven experience
Thanks to our expertise in BtoC and BtoB, BYOS adapts to the requirements of businesses and their end customers, offering tailored solutions.
Expert and multilingual recruitment
BYOS precisely selects bilingual French-English profiles, perfectly suited, ensuring expertise that perfectly matches the client’s requirements.
CONTINUE TO EXPLORE OUR SUCCESS STORIES
Discover our inspiring success stories that demonstrate our commitment to operational excellence and customer satisfaction. Explore our success stories to find out more about how we help our partners achieve their goals and prosper in a constantly changing environment.
