Key challenges
- Handling a very high annual volume of tasks from various channels.
- Maintaining a high level of processing quality (greater than 98.5%).
- Processing the flows in a timely manner and keeping a backlog of tasks at 0.
Healthcare and insurance benefits management back-office
The client is one of the leading companies in France specializing in healthcare (Third Party Payer and Non-Third Party Payer) and insurance benefits management. They specialize in managing healthcare professionals’, members’, and policyholders’ requests for coverage, quotes, and reimbursements. They also handle the analysis and processing of inquiries and claims from healthcare professionals, members, and policyholders. Additionally, the client manages membership requests, contract lifecycle updates, and ensures the payment of contributions.
The client was looking for a partner capable of:
- Having expertise in the field of healthcare and the French healthcare system
- Having expertise in healthcare business processes and a proficiency in outsourcing them.
- Being able to ensure prompt processing.
- Having teams of health managers who are experts in both back and front office, across multiple channels.
our figures
Why did they choose BYOS?
Our operational capabilities
BYOS has industrial operational capabilities with nearshore and offshore platforms to best meet the demands of its clients.
Our capacity to host health data.
BYOS has the capacity to host health data within the HDS data center, thus meeting regulatory requirements for the protection of personal data.
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