MAIN CHALLENGES
- Ensure continuous operational service
- Improve service quality
- Guarantee an ultra-secure technical environment
- Free up time for in-house IT teams to manage more complex tasks
technical support for B2B users
The customer specializes in digital identity, personal information flows and the processing of sensitive data. Its products are based on confidentiality and security concepts that guarantee compliance with all legal and regulatory requirements.
The client was looking for a partner capable of:
- Handling incoming calls (level 1 and 2), e-mail and ticketing tools
- Handling a wide range of requests: user account management, tool access and usage assistance
- Providing supervision, control and intervention on technical infrastructures
Our figures
Why did they choose BYOS ?
Our flexibility
BYOS has an operational organization that enables it to handle the various seasonal peaks, varying the number of advisers from 22 to 4 depending on the month of the year.
Our proven experience
BYOS has a proven track record in both B-to-C and B-to-B, enabling it to adapt to the needs of both end-customers and businesses
Keep exploring our success stories!
Discover our inspiring successes that reflect our commitment to operational excellence and customer satisfaction. Explore our success stories to learn more about how we help our partners achieve their goals and thrive in an ever-evolving environment.
