Customer Relationship Management | Multilingual & Multichannel

MULTILINGUAL CUSTOMER RELATIONS

AN ESSENTIAL STAKE IN CUSTOMER LOYALTY AND SATISFACTION

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All businesses aim to enhance operational efficiency, reduce costs, access specialized expertise, focus on core activities, expand availability and geographical reach, and benefit from increased flexibility to meet demand fluctuations.

That’s why be ys outsourcing services supports you in responding effectively and continuously to your customers’ demands, by innovating our strategies every day to adapt to changes in the environment and cope with peaks in activity. be ys outsourcing services is committed to providing you with flexible, dedicated teams on an ongoing basis, with the aim of meeting your customers’ expectations and satisfying their experience.

Customer relationship management services multi-channel and multi-lingual

Front office operational processing

Customer service

Pre- and after-sales service
Order inquiries
Order tracking
Delivery tracking
Claims
Mail processing
Contact form processing
Live chat
Sales support

Lead generation

Outbound calling prospecting campaign

Surveys and polls

Outbound calling and email campaign to measure customer satisfaction

A MULTICHANNEL SERVICE

Telephone (inbound calls, outbound calls, SMS)
Email, including website (contact form)
Social media
Live chat

REAL-TIME MONITORING & REPORTING

Supervision and real-time monitoring of activities
Statistics and dashboards (daily, weekly, monthly, quarterly & yearly)
Performance indicators & activity synthesis

QUALITY MANAGEMENT

ISO-9001 Standard: be ys outsourcing services is ISO 9001 certified by Afnor. This certification highlights a compliant quality management system and demonstrates our commitment to increasing customer satisfaction.
ISO-2859 Standard: Sampling rules necessary for service control
Efficient QMS: Our quality management system is reviewed annually to ensure it remains relevant, adequate, and effective.

the challenges

Some figures about byos

INBOUND CALLS
200,000 inbound calls received per month

OUTBOUND CALLS
90,000 outbound calls made per month

EMAILS
50,000 emails processed per month

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